Any questions, please contact us : (413) 367-7913
Return Policy


Tile Markets has a 30 day Money Back Guarantee on All products except for the natural stone products for more details please review below. You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 72 hours once the item is received and inspected. Please note, if you return an item the return shipping costs and 45% restocking fee will be deducted from your total refund amount.


If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Click here for more information


Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not open or modify the product in any way).


We currently do no return any item if products were picked up by customer from our warehouse; please note that at the time of pickup customer can inspect their products and if for any reason, customer is not satisfied, customer is not obligated to pickup the items at the warehouse and TileMarkets will issue full refund.


Returns are only eligible on shipped items. There is no return on items picked up by customers.


Natural Stone Products

Tiles and other products that are from the natural stone may have variations in color, pattern, texture and veining due to its natural existence, these are considered beauty of natural stone instead of flaws. At Tile Markets, our natural stone products are selected from the finest natural stone processing factories in Turkey. Customers are welcome to visit our warehouse to inspect and select their natural stone products prior to being shipped.


Tile Markets currently offers warehouse pickup (at no addition costs) for all tile products at our warehouse location in Vaughan, please contact us for more details.


Pickups Can also be arranged at a small fee at following locations:



60 Ward Road
Brampton, Ontario
L6S 4L5




354 Nash Road North
Hamilton, Ontario
L8H 7P5




18 Forwell Road
Kitchener, Ontario
N2B 3E8